Shipping policy

hipping Policy

This policy explains how your order is processed, shipped, and delivered when you shop with Wulbi.

1. Order Processing

  • Orders are processed within 1–3 business days (Monday to Friday).
  • Orders placed on weekends or after working hours will be processed on the next business day.
  • During busy periods (holidays or promotions), processing may take a little longer.

If there is any delay, we will contact you by email.

2. Shipping & Costs

  • We offer free standard shipping on all orders.
  • No shipping fees will be charged at checkout.
  • Shipping options and delivery times will be shown clearly during checkout.

3. Delivery Times

Delivery starts after your order is shipped.

Destination Delivery Time Carrier
United Kingdom 8–12 business days Royal Express
Rest of the world 10–13 business days Local postal service

Please note: Delivery times are estimates and may change due to customs or carrier delays.

4. Tracking Your Order

  • You will receive a tracking email once your order is shipped.
  • You can track your order anytime using the link provided.
  • Tracking updates may take up to 24 hours to appear.

If you don’t receive tracking within 3 business days, contact us at:
support@wulbi.com

5. Shipping Carriers

We work with trusted carriers:

  • United Kingdom: Royal Express
  • International: Local postal partners

Carrier depends on your location.

6. Customs & Taxes

  • International orders may have customs fees or taxes.
  • These are not included in the product price.
  • Customers are responsible for paying these charges if required.

7. Lost, Missing, or Delayed Orders

  • If your order shows “delivered” but you didn’t receive it, check with neighbors or your local post office.
  • If your order is lost, contact us within 14 business days after the expected delivery date.
  • For delays, please check the tracking link first.

8. Incorrect Address

  • Make sure your address is correct before placing your order.
  • If the address is wrong, you may need to pay for reshipping.

Contact us immediately at:
support@wulbi.com

9. Risk of Loss

Once the order is given to the carrier, responsibility transfers to the customer.
However, we will help you if there is any issue during shipping.

10. Contact Us

If you need help, contact us:

Wulbi
20 Wenlock Road
London, United Kingdom
N1 7GU

Email: support@wulbi.com
Phone: +44 7518 327794

Support Hours: (GMT)
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed